My daughter's first car needed some sort of obscure part replaced, and between the time Jim was able to receive the order and my daughter's shopping, she found a dealer who was willing to take her car as trade in. I felt bad, now Jim had an obscure part that he was probably not going to use... I offered to pay for the part, but Jim wouldn't hear of it. He charged me a small re-stocking fee and won a customer for life. When I needed repairs made to my car after it was stolen, Jim referred me to Collision Repair Center as he felt they would do a better job on the body work that was needed. We have a lot of drivers here, and when my other daughter's new car had issues, I didn't hesitate to send her to Jim. After diagnosing the issue, and doing some research, he referred us to the manufacturer for some recall work. He could have easily done the work himself, but he did right by us. I appreciate Jim's honesty and willingness to refer me to somewhere else if the work could be done better or under warranty. Honesty and Integrity are hard characteristics to find these days, and because of the way Jim and his staff treat their customers, I will always take my cars to them! (PS... I finally found a car that Jim and team could fix ? we should have it back tomrrow!)
As always I can always trust him wine to make sure my vehicles are up and running in perfect condition was having a problem with the front end took it to two to three other people I knew that wasn't it so I took it to Jim knew exactly what it was his crew does a great fantastic job I just wish you was back over in Iowa
5 stars is not enough to do Jim Whan justice. Finding a good mechanic is difficult, especially for a finicky import, and Jim has earned both my business and my trust. Their prices are fair, and I know the that I'm not going to get talked into unnecessary work. I appreciate that they take the time to explain what work was done, why it is needed, and what impact it has on the car. I know Jim takes pride in their service and will stand behind any work they do. I wouldn't take my car anywhere else.
Without a doubt the best and most honest automotive repair shop in the Quad Cities.
He is amazing. Great prices and great customer service. Helped ease my husband's anxiety about his car!! Great work
knowledgeable on automobile and will give a QUOTE before they do the work on the car and price is always is resonable
Jim's is fairly priced and does good work. His shop works with both foreign and domestic vehicles. You can count on being treated fairly and honestly.
Great place. Reasonable prices great attitude GREAT WORK and gets it done fast. Definitely recommend this shop to anyone needing work done on there vehicle.
This place is amazing. Very down to earth, tell it like it is place to bring a vehicle for repairs. Honest managers, honest technicians, you cant ask for more. And they offer shuttle service/ pick up-drop off vehicle service as well. Jim not only cares about his customers but his employees as well and it shows. Hands down the best stand alone, all in one repair shop in the Quad Cities!
Brought my car in on a Wednesday afternoon with a possible transmission failure! Jim made an appt for me for the next Monday, but... by Thursday afternoon the problem was diagnosed and fixed for a very reasonable price. This is the second time I have taken my BMW there for service. Both experiences were better than I expected. Will keep going back.
A trustworthy mechanic is hard to come by, Jim is more than superb. The excellence and fairness from him and his employees is always amazing. I couldn't have been more pleased to find such a great, honest, trustworthy and fair mechanic in the quad cities.
I was so pleased that in all that weather that you got me in when my car was overheating.. they had mail trucks to work on but still got me in. I've never had such good service! Your service advisor Michelle was very informative and sweet. Some of us can't take off during this horrible weather .. so thank you so much! My 07 Pontiac GM has never been happier! Tim trusted you and you proved him right. I will never go to another shop.
We called first thing Monday morning and not only was he pleasant and helpful on the phone, what we thought was a $600 repair (as it was with another company previously, clearly misdiagnosed) was only an $82 fix. Not only did Jim fix the problems with honestly, I was on the road BEFORE I was supposed to be originally. Five stars isn't enough. If you want an HONEST opinion on your car problems, and quality work for an affordable price, GO HERE! I will never go any where else! The best car problem experience of my life!
This is the best place hands down to go to in the QC area! Very respectful and sweet people here who do not screw you over.
A few years ago Jim Whan's Auto helped give back to a Veteran with a vehicle. That veteran was me. Jim also helped out with a full year of fixes, oil changes etc! They didn't have to go that far but they did and I am grateful. My suv is going back for another fix because you can't trust anybody but you can with a commitment from this autogroup, and I always will! Thank you again Jim Whan's Auto for always doing the best for the best! Semper Fi.
My friend and I got in an accident around 3:00AM and the tow truck took the car here with a drop box report. We went to the shop around 10:30AM the next day and explained our situation and the time crunch we were in. We were driving from Indiana to Montana and had no where to stay or a car to get us anywhere. They were quick to make us a priority and make us comfortable. We were back on the road by 2:30PM. The staff was very friendly and beyond helpful. So grateful for everything they did for us